Abstract—Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources Cloud computing is significant because it encapsulates a range of different technologies that have developed through the history of commercial computing. The model analyzed is known as Service Measurement Index (SMI) Model, which is a set of business-relevant Key Performance Indicators (KPI's) that provide a standardized method for measuring and comparing a business service regardless of whether that service is internally provided or sourced from an outside company. The SMI model analyzed is only applicable to the quantifiable attributes, thus in this research, we have concentrated on the Non-quantifiable attributes (KPIs) which, once incorporated, would not only enrich the customer experience but also provide more accurate customer results together with improved customer satisfaction.

Index Terms—Cloud, cloud computing, cloud system, IaaS, key performance indicators.

Jugal Harshvadan Joshi, Ali Naser Abdulhussein Abdulhussein, and Atwine Mugume Twinamatsiko are with the Cloud Computing Research Group, Malaysia (e-mail: jugal90@gmail.com, ali.naser2010@yahoo.com, twinmugume@gmail.com).
Arash Habibi Lashkari is with the Cloud Computing Research Group and Research Projects in Postgraduate Centre of Study (PGC), Limkokwing University of Creative Technology, Malaysia (e-mail: a_habibi_l@hotmail.com).
Mohammad Sadeghi is with the Postgraduate Centre of Study (PGC), Limkokwing University of Creative Technology, Malaysia (e-mail: sadeghi@limkokwing.edu.my).

Cite:Jugal Harshvadan Joshi, Ali Naser Abdulhussein Abdulhussein, Atwine Mugume Twinamatsiko, Arash Habibi Lashkari, and Mohammad Sadeghi, "An Enhanced Quality Model for IaaS Provider with Non-Quantifiable Key Performance Indicators," International Journal of Computer and Communication Engineering vol. 3, no. 2, pp. 93-96, 2014.