Abstract—Cloud computing is a disruptive technology providing the occasion for change in the socio-technical structures of IT capacity management, but what are the latent effects of this? With interviews from ten case study organizations, this qualitative research generates a model that describes a spectrum of IT capacity-management structures, from classic to cloud, and describes the patterned differences that were discovered. Among the ten organizations studied, the latent, or unintended consequences of IT capacity-management trying to “stay relevant” during a transition to cloud computing adoption appears to lead to its own obsolescence. This analysis can be used as a platform for more targeted hypothesis testing to provide evidence for or against the generalization and external validity of this exploratory research.

Index Terms—IT capacity management, cloud computing, roles, processes, socio-technical structures.

The authors are with Eastern Michigan University, Ypsilanti, MI, USA

Cite:Joe Bauer, Al Bellamy, "Latent Effects of Cloud Computing on IT Capacity Management Structures," International Journal of Computer and Communication Engineering vol. 6, no. 2, pp. 111-126, 2017.