Volume 3 Number 5 (Sep. 2014)
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IJCCE 2014 Vol.3(5): 367-371 ISSN: 2010-3743
DOI: 10.7763/IJCCE.2014.V3.351

The Impact of Cloud Computing on ITIL Service Strategy Processes

Mohamed B. Al Mourad and Mohammed Hussain
Abstract—Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using and paying for only those services they need, when and where they need them. When an organization adopts cloud computing it quickly becomes apparent that the traditional approach to IT service management frameworks such as Information Technology Infrastructure Library (ITIL) needs to be reviewed. This paper is focusing on the ITIL Service Strategy process and the impact of cloud computing on its sub processes implementation. Four case studies from organizations who either partially implemented or are planning to implement cloud computing have been consulted to propose enrichment to ITIL when cloud computing is adopted.

Index Terms—Cloud computing, ITIL, IT service strategy, IT service management.

The authors are with Zayed University, P.O. Box 19282, Dubai, UAE (e-mail: basel.almourad@zu.ac.ae, mohammed.hussain@zu.ac.ae).

Cite:Mohamed B. Al Mourad and Mohammed Hussain, "The Impact of Cloud Computing on ITIL Service Strategy Processes," International Journal of Computer and Communication Engineering vol. 3, no. 5, pp. 367-371, 2014.

General Information

ISSN: 2010-3743
Frequency: Quarterly
Editor-in-Chief: Dr. Maode Ma
Abstracting/ Indexing: EI (INSPEC, IET), Google Scholar, Crossref, ProQuest, and Electronic Journals Library
E-mail: ijcce@iap.org
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