Abstract—This article gives a brief description of a role that an Information technology has in one electrical energy supply company. When we consider open energy market, it is well known that Utility sector in Europian Union has already been liberalized and all the steps in joining that market are defined in legislatives. When it comes to IT role in such a company, we can be sure that IT plays a significant role in adopting to a new market. This work describes some of IT segments critical for achieving those goals, that have already been or will be implemented in public company for producing, distributing and suplying electrical energy in Bosnia and Herzegovina. As mentioned, some of IT projects have already been implemented in order to prepare the company for the upcoming open market. However, some information systems still need to be implemented, as a crucial for a competitive position of a company in a new market.

Index Terms—Billing, business process management, customer relationship management, disaster recovery.

The authors are with the Public Company for Producing, Distributing and Retail of Electrical Energy, Sarajevo, Bosnia and Herzegovina (e-mail: e.grabovica@elektroprivreda.ba, dz.borovina@elektroprivreda.ba, se.kovacevic@elektroprivreda.ba).

Cite:Elvedin Grabovica, Džemo Borovina, and Selma Kovačević, "Information Technology Support for Power Supply Company that Operates in Open Utility Market," International Journal of Computer and Communication Engineering vol. 3, no. 2, pp. 127-133, 2014.