Abstract—For some enterprise telephone customer service needs, and according to the design scale, service scope, cost factor of the system, this paper gives a research on Computer Telecommunication Integration (CTI), database access and other related technology, proposes a network communication customer service model in this paper based on B/S structure. Also, it builds an enterprise customer service management system program using DJ801A voice card, designs friendly interface and implements some functions such as customer management, staff management, product information management and telephone voice response. This system uses C# development language in Visual Studio 2008 platform to develop the telephone systems and enterprise information management software based on ASP.NET.

Index Terms—Telephone customer service, voice card, management system, NET technology.

Ren Jian-ping is with the Institute of electronic and information engineering, Suzhou University of Science and Technology, Suzhou,215011,China (e-mail: renjp@mail.usts.edu.cn).s

Cite: Ren Jian-Ping, Member, IACSIT, "Research and Implement of Enterprise Telephony Customer Service Management System," International Journal of Computer and Communication Engineering vol. 1, no. 4, pp. 376-378 , 2012.