Volume 1 Number 2 (Jul. 2012)
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IJCCE 2012 Vol.1(2): 111-113 ISSN: 2010-3743
DOI: 10.7763/IJCCE.2012.V1.31

Students’ and Librarians’ Impressions on Chat Reference System (CRS) in Library

Zatul Amilah Shaffiei and Ahmad Naquib Zafri Zakaria

Abstract—This paper presents a progress study that determines how much the undergraduate students in Malaysia appreciate the virtual Chat Reference System (CRS) in library.The study is initiated in response to the importance of knowledge transfer in the digital age. Specifically, this study is part of encouragements towards the implementation of CRS, in which self-paced and active learning is supported. This paper starts with the issues of current state of the art of knowledge dissemination in electronic form. Then, the survey involved is explained as a part of methodology. Also, data have been collected through qualitative approaches which become the last part in this paper. The analysis on the collected data will be included in the second progress of this study once after all the data has been gathered.

Index Terms—Chat reference system, undergraduate students, library, knowledge transfer.

Zatul Amilah Shaffiei is with Faculty of Computer Science and Mathematics, Universiti Teknologi MARA, Malaysia (e-mail:zatul@tmsk.uitm.edu.my)
Ahmad Naquib Zafri Zakaria is with University Library, University of Management and Technology, Malaysia.

Cite: Zatul Amilah Shaffiei and Ahmad Naquib Zafri Zakaria, "Students’ and Librarians’ Impressions on Chat Reference System (CRS) in Library," International Journal of Computer and Communication Engineering vol. 1, no. 2, pp. 111-113 , 2012.

General Information

ISSN: 2010-3743 (Online)
Abbreviated Title: Int. J. Comput. Commun. Eng.
Frequency: Quarterly
Editor-in-Chief: Dr. Maode Ma
Abstracting/ Indexing: INSPEC, CNKI, Google Scholar, Crossref, EBSCO, ProQuest, and Electronic Journals Library
E-mail: ijcce@iap.org
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